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How to make a claim

If you or your child is injured while insured under a Kids Plus™ Accident Insurance plan, a claim form should be completed and submitted to Industrial Alliance Insurance & Financial Services Inc. When completing the form, please follow the instructions found on the Claims Information Sheet and at the bottom of the Standard Claim Form.

Download our claim form

Once completed, please mail the Standard Claim Form to:

Industrial Alliance Insurance and Financial Services Inc. – Claims Department
400-988 Broadway W. PO Box 5900
Vancouver, BC V6B 5H6

Claims must be received within 90 days of the date of the Accident, and no later than one year, whether or not expenses are incurred.

Please note: In providing this claim form for the convenience of the claimant, the Company does not admit any liability or waive any of the terms and conditions of the policy. Provision of this claim form does not indicate coverage. Only eligible claims will be paid.

What to do during a medical emergency while traveling

Only in the event of a Medical Emergency outside Canada or your Province, call the 24-hour worldwide emergency assistance hotline immediately. From Canada or the U.S.A., call 1-800-255-2008. From elsewhere, place a collect call through the local operator to 1-305-865-8895. If possible, call the hotline before obtaining any medical services or treatment to ensure the medical attention you receive is covered.

Benefit Payment

All benefits payable under the Policy on behalf of Children are payable to or at the direction of the Parent/Legal Guardian.

All benefits payable under the Policy on behalf of an Adult are payable to the Adult Insured or in the case of Accidental Death to the estate of the Adult Insured.