Make A Claim
Claims don't have to be difficult.
Our claims procedure is simple, and we will be with you every step of the way to ensure your claim is processed quickly and efficiently. And if you have any questions, we're always here to help.
How to make a claim
If you or your child is injured while insured under a Kids Plus™ Accident Insurance plan, a claim form should be completed and submitted to Industrial Alliance. When completing the claim form please follow the instructions on the bottom of the Claim Form and on the Claims Information Sheet.
Download our claim form (PDF – 77KB)
Please mail the completed form to the Industrial Alliance address shown on the claim form within 90 days of the date of the Accident, and no later than one year, whether or not expenses are incurred. Emailed forms cannot be accepted.
Please note: In providing this claim form for the convenience of the claimant, the Company does not admit any liability or waive any of the terms and conditions of the policy. Provision of this claim form does not indicate coverage. Only eligible claims will be paid.
What to do during a medical emergency while traveling
Only in the event of a Medical Emergency outside Canada or your Province, call the 24-hour worldwide emergency assistance hotline immediately. From Canada or the U.S.A., call 1-800-255-2008. From elsewhere, place a collect call through the local operator to 1-305-865-8895. If possible, call the hotline before obtaining any medical services or treatment to ensure the medical attention you receive is covered.
Benefit Paymen t
All benefits payable under the Policy on behalf of Children are payable to or at the direction of the Parent/Legal Guardian.
All benefits payable under the Policy on behalf of an Adult are payable to the Adult Insured or in the case of Accidental Death to the estate of the Adult Insured.